FREQUENTLY ASKED QUESTIONS – workspace membership, amenities, and more

BUSINESS CENTRE

WSPACE Business Centre will able to offer free consultation and assist the establishment of the company by providing some IT, Digital Marketing, Human Resources, Financial and Legal advice.

 

COMMUNITY TEAM

We TAKE CARE of your front desk, phone call, comfort and cleanliness!
 

CONFERENCE ROOM CREDIT HOURS

No credit hours for all package
 

EXCLUSIVE EVENTS

Stay up to date on upcoming community events. Meet and connect with like-minded people, local and international entrepreneurs, and corporate companies at our weekly or monthly events.

 

FURNITURES

Dedicated Desk and Private Room Office includes desks or adjustable height desks (for signature rooms), chairs, lockable filing cabinets or build-in wall cabinets (for signature rooms).

 

HIGH-SPEED INTERNET

A local area network (LAN) connection and access to Wi-Fi. Private IP addresses and server storage are available at an additional cost. We aim to deliver fast, reliable high-speed internet!
 

PERKS & DEALS

We do not offer any discount at the moment. Follow us on our socials to keep an eye out for any upcoming promotions or deals.

 

WSPACEAN NETWORK

Connect with other members through our online community. Share your thoughts, promote your services and find new clients, invite others to events, promote new job listings, search for business and service listings that can help your business grow or simply find someone to meet for happy hours. This is one of the best ways to establish a meaningful relationship with creative entrepreneurs and business leaders.

 

UTILITIES

Utilities such as electricity, water, and air-conditioning are on us. Unique individual ID assigned to each member upon signing up all packages for multi-function copier/scanner/printer. Corporate Private Offices come with optional packages. Other common sharing office equipments are available, i.e. paper shredder, binding machine, office laminator, and cutters.

 

OFFICE FACILITIES

• Guest Lounge – Open lounge to serve visitors and waiting area.
• Pantry Lounge – Open lounge for members only
• Event Lounge – Open lounge for members only. You can book this venue for private event or training.
• Open Office – Workspace at common or shared office area
• Shower Room – For members only

BUSINESS STARTER & BUSINESS PLUS WORKSPACE MEMBERSHIP

Access to WSPACEAN Network groups, events, and services – Perfectly fitted for members who wish to connect with our community but may only need a workspace for one or two days per month.

 

HOTDESK UNLIMITED

A shared workspace at all open lounges and open office. When you purchase a premium unlimited, we encourage you to reserve any available hot desk in advance each day to avoid disappointment; you can come and go as needed and use all facilities at all open lounges as well.

This plan includes access to WSPACEAN Network groups, events, and a business address with mail and package handling, 24/7 access. Credit hours do not roll over from month to month.

 

DEDICATED DESK

You can permanently reserve the desk that you prefer at the open office area shared with other members. Wi-Fi on complimentary, dedicated wired LAN or dedicated line for VoIP phone will be available at an additional cost. This plan includes access to WSPACEAN Network groups, events, a business address with mail and package handling, and 24/7 access. Credit hours do not roll over from month to month.

 

PRIVATE ROOM OFFICE

A fully enclosed, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and a business address with mail and package handling, 24/7 access, as well as 3 monthly credit hours for reserving small conference rooms. Credit hours do not roll over from month to month.

 

PRIVATE CORPORATE OFFICE

A large office for a team of 10 to 30 persons, optional package included for 1 or 2 private manager rooms, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and a business address with optional private mailbox and package handling, 24/7 access. Credit hours do not roll over from month to month. Contact our Community Manager via phone or email here.

WSPACE community team will be onsite between 9AM – 6 PM local time Monday through Friday, excluding Saturdays, Sundays, and public holidays. Any services provided outside the aforementioned business hours at the request of the Member shall be supplied on additional service charges liable to be paid by the Member.

For members with Hotdesk Unlimited, Dedicated Desks, or Private Room Offices, you can apply for a building access card 24/7. You can purchase the building access card via our mobile app for a one-time fee only. Centralized Air Conditioning is provided during business hours only. Building management requires at least 3 working days in advance for the application of additional air conditioning outside business hours via community associate.

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. WSPACE also offers longer-term corporate packages; Please reach our Community Manager at +603-22806999 or email us at ConnectUs@wspace.com for more information.

All workspace memberships can start at any time.

WSPACE reserves the right to levy all the deposits if the member fails to submit a termination notice as per requirement.

Members with Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, and Hotdesk Fixed are required to give (1) one calendar month notice. Applicable for 2 months contracts and above.

Private Room / Corporate Office are required to give (2) two calendar months notice. Applicable for 2 months contract and above.

Applicable for corporate packages only: When your agreement ends, you will be required to enter into a Virtual Office Agreement (Starter Plus) with us on our standard monthly price and terms at the time of your departure for the duration of two (2) months. This will enable you to keep your current telephone number and manage the transition of your incoming mail which will be kept for your collection at WSPACE.

Enquiry can be made upon walk-in. Contact us via phone or email here to schedule a tour!

No pets or animals are allowed on the office premises.

Each Private Room Office is uniquely designed and the sizes may differ depending on your team size per desk. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

Phone service is only available for Hotdesk Fixed and all Private Room Offices. Unlimited domestic VoIP phone service is provided for an additional RM150+/month per user in. International calling services are available at an additional fee. If your team has VoIP phone service that you’d like to maintain, simply plug into the ports provided in your office at no additional charge.

All members can access to copier/scanner/printer via WIFI connection, usage charges apply for both color and black & white prints and copies. A unique individual ID is assigned to each member upon signing up for all workspace membership packages. You are required to install a specific driver from WSPACE to set the printer in your laptop/pc and your files will be only printed out whenever you’ve keyed in your individual ID in the printer.

Mail and package handling are included for all workspace membership plans except the Starter workspace membership plan.

Conference room and event space booking will be able to be booked via our app.

View an on-live demand reservation system with an available floor plan for all desks or private rooms office and choose the length of your reservation. If you have trouble booking through the app, reach out via phone or email here

We have a total of 3 conference rooms of various sizes. Generally, our conference rooms accommodate teams of 8 up to a maximum of 18 persons.

A daily workspace provides access to a designated work area in a shared open office, working side-by-side with other WSPACEAN members. You’ll have ample space to set up your laptop for the day, a power port, and Wi-Fi. You can book a dedicated desk at the open office area. In addition, you also have access to a host of amenities at the WSPACE center.

You can reserve a workspace or a private room office at any time on our app.

View an on-live demand reservation system with an available floor plan for all desks or private rooms office and choose the length of your reservation. If you have trouble booking through the app, reach out via phone or email here

You can edit or cancel your reservations, both via the WSPACE app. You may edit a workspace reservation up to 24 hours in advance and edit a conference room reservation up to one hour (60 minutes) before your meeting.

 

Cancellation policy for conference room:

• Less than 24 hours – 100% charge
• Less than 48 hours – 50% charge
• More than 48hours – Free of charge

 

You can edit or cancel your reservations, both via the WSPACE app.

Yes. To avoid disappointment and to ensure our members, have the best possible experience, we require that you reserve any available workspace at open office in advance each day or at least one hour before you plan on coming into work. You can come and go as needed and use all facilities at all open lounges as well.

 

Business Starter & Business Plus will need to take a day pass. Hotdesk Unlimited can sit in the common area

You need to make a reservation at least 3 working days in advance. Application for air conditioning outside business hours and supplement cost per hour for air conditioning can be purchased via our mobile app.

You need to register guests in advance via WSPACE app. In addition, you can create an event, send invitations to your guests, and receive notifications of RSVP via WSPACE app too. You may register as many guests as allotted for the particular room or upgrade event packages.

The number of guests as allotted for the particular conference room or event packages. Coffee and tea are not included in the conference room / event lounge package. WI-FI, HD LED TV screen for conference room and projector screen for event lounge are on a complimentary basis. A projector, speakerphone, LAN-wired internet are available at an additional cost. If you need to arrange snacks or food, please speak to our community team to assist with third-party food delivery.

For Business Starter, Business Plus, Hotdesk, Hotdesk Unlimitedand Hotdesk Fixed workspace memberships, you need to purchase a day pass or hourly rate for your guest.

 

For Private Room / Corporate Office workspace memberships, you can invite guests to visit for complimentary access for a maximum of 2 hours per day for a maximum of 2 persons per session at the main guest lounge only. You can purchase additional fee for a day pass or hourly rate for your guest via our mobile app. In the event that you have exceeded the first 2 hours and you did not purchase additional hours for your guest, a day pass rate will be automatically invoiced to your account.

 

In order to ensure your guest has the best possible experience, you need to check the availability, we require that you register your appointment time for all your guests (non-member) via WSPACE App at least one hour (60 minutes) prior to arrival time.

You need to purchase a day pass access for your guests and they must download the WSPACE app and register themselves as a one-day member via the mobile app in order to retrieve the workspace membership card with QR code access to the member area.

All our workspace membership packages must be paid via WSPACE app using a credit card. If you need help, please reach out to our community manager via phone or email here.

 

Payment options:

1. Online Transfer
2. Cheque
3. Credit card (in-house)
4. PayPal (apps)

Yes, all workspace membership packages require (2) months security deposit and (1) month rental will be charged immediately and subsequently, you will need to set up auto-debit on your credit card on every 1st day of the month for the balance of the committed months until the end of your contract.

When you decide to move out, WSPACE reserves the right to charge a restoration fee of RM10 per square foot.

We are expanding more WSPACE center in other location, we will keep you updated on the new location via WSPACE app – news feed or social media.

Yes! WSPACE offers custom-built spaces for teams of 16 or more. As your team begins to grow, talk to our community manager to find the perfect space for you and private corporate office packages.

Yes, late payment interest of 8% per month will be applied on delays in payment exceeding seven (7) days of the invoiced due date. Failure to renew the workspace membership via WSPACE App will inhibit the member and the employee of the company from accessing the office and facilities.

• Conference/Meeting Room : RM 100/hour to RM200/hour
• Conference/Meeting Room : RM 500/day to RM800/day
• Black & White printing (per sheet printed): RM0.50 (A4), RM1.00 (A3)
• Color printing (per sheet printed): RM1.00 (A4), RM2.00 (A3)

Please note that for Private Room Offices and Private Corporate Offices, only the primary member has access to the Account Manager and can update payment information.

You can view your monthly invoices any time online via WSPACE app. Just select the “Billing” tab and you’ll be able to make the appropriate adjustments.

Please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of all types of WSPACEAN workspace memberships.

Please note that for Private Room Offices, only the primary member has access to the Account Manager and can view invoices.

Yes, and we’d love to have you back! Contact our community manager at +603-22806999 or email us at ConnectUs@wspace.com

Members with Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, and Hotdesk Fixed are required to give (1) one calendar month notice. Private Room / Corporate Office are required to give (2) two calendar months notice.

Please note that cancellations take effect on the last day of the current month and that there are no prorated refunds issued for cancellations for Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, or Hotdesk Fixed. For all Private Room / Corporate Office packages, WSPACE reserves the right to levy the deposit if the member fails to submit a termination notice as per requirement.

Promo packages, Early Birds, and Advance Purchase/Non-Refundable rates are not refundable upon confirmation, and the duration of the workspace membership may not be modified. If you cancel the workspace membership for any reason, you will not receive any credit or refund on all the payments and deposits will be forfeited. For all private room office and corporate workspace membership packages, WSPACE reserves the right to fully charge the balance of the months as agreed in the advance purchase workspace membership packages for early termination.

WSPACE will issue a refund for the canceled workspace membership with a service fee. The refundable deposit will take 60 days after the termination date, due to bank processing time. A cancellation of RM50 will be levied. For a cancellation to be considered, contact WSPACE Community Manager to request a change to your workspace membership packages.