FREQUENTLY ASKED QUESTIONS
WHAT DOES A MEMBERSHIP AT WSPACE INCLUDE?
WSPACE Business Centre will able to offer free consultation and assist the establishment of the company by providing some IT, Digital Marketing, Human Resources, Financial and Legal advice.
We TAKE CARE of your front desk, phone call, comfort and cleanliness!
CONFERENCE ROOM CREDIT HOURS
All plans (except Starter & Starter Plus) include reservations hours that correlate with your membership type and office size and that can be used at virtually all WSPACE locations. These credit hours can be used to reserve the small conference rooms for 8 to 10pax only, and reservations can be made via our mobile app.
Stay up to date on upcoming community events. Meet and connect with like-minded people, local and international entrepreneur, corporate companies at our weekly or monthly events.
Dedicated Desk and Private Room Office includes desks or adjustable height desks (for signature rooms), chairs, lockable filing cabinets or build-in wall cabinets (for signature rooms).
HIGH SPEED INTERNET
Your office has a local area network (LAN) connections, as well as access to Wi-Fi. Private IP addresses and server storage are available at an additional cost. We aim to delivering fast, reliable high speed internet!
PERKS & DEALS
Big or small company benefits and perks, no matter the size of your team.
Discounts on meaningful services such as health club & spa, F&B, gym memberships, fashion, and more..
Connect with other members through our online community. Share your thoughts, promote your services and find new clients, invite others to events, promote new job listings, search for business and service listings that can help your business grow or simply find someone to meet for happy hours. This is one of the best ways to establish a meaningful relationship with creative entrepreneurs and business leaders.
Careless about all the bills for electrical, water and air-conditioning during business hours. Unique individual ID assigned to each member upon signing up all packages for multi-function copier/scanner/printer. Corporate Private Offices come with optional packages. Others common sharing office equipment are available, i.e. paper shredders, binding machine, office laminator and cutters.
- Guest Lounge – Open lounge to serve visitors and waiting area.
- Pantry Lounge – Open lounge for members only
- Event Lounge – Open lounge for members only. You can book this venue for private event or training.
- Open Office – Workspace at common or shared office area
- Shower Room – For members only
WHAT MEMBERSHIP PLANS DO YOU OFFER?
Access to WSPACEAN Network groups, events, and services – Perfectly fitted for member who wish to connect with our community but may only need workspace for one or two days per month.
This plan includes 1-day pass for Starter or 15hours access for Starter Plus for reserving workspace at all open lounges. Conference room and additional hours may always be made for an additional fee.
Starter included for business address only and Starter Plus included for business address with mail and package handling.
A shared workspace at all open lounges and open office. When you purchase a premium unlimited, we encourage you to reserve any available hot desk in advance each day to avoid disappointment; you can come and go as needed and use all facilities at all open lounges as well.
This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access, as well as 2 monthly credit hours for reserving small conference rooms. Credit hours do not rollover from month to month.
You can permanently reserve the desk that you prefer at open office area shared with other members. This dedicated desk comes with a lockable filing cabinet for your personal belongings. Wi-Fi on complimentary, dedicated wired LAN or dedicated line for VoIP phone will be available at an additional cost. This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access, as well as 2 monthly credit hours for reserving small conference rooms. Credit hours do not rollover from month to month.
PRIVATE ROOM OFFICE
A fully enclosed, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access, as well as 3 monthly credit hours for reserving small conference rooms. Credit hours do not rollover from month to month.
PRIVATE CORPORATE OFFICE
A large office for a team of 10 to 30persons, optional package included for 1 or 2 private manager rooms, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and business address with optional private mailbox and package handling, 24/7 hours’ access, as well as complimentary monthly credit hours for reserving conference rooms. Credit hours do not rollover from month to month. Please reach our Community Manager at +6016 598 3929 or email us at ConnectUs@wspace.com for more information.
WHAT ARE YOUR BUSINESS HOURS? ARE YOU ABLE TO ACCESS 24/7?
For members with Premium Unlimited, Dedicated Desks, or Private Room Offices, you can apply for building access card 24/7. You can purchase the building access card via our mobile app for one-time fee only. Centralized Air Conditioning provided during business hours only. Building management required at least 3 working days in advance for application air conditioning outside business hours and supplement cost per hour for air conditioning can purchase via our mobile app.
ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?
WHAT IF I'M LOOKING FOR MEMBERSHIP MORE THAN 6 MONTHS IN THE FUTURE?
Applicable for all type of of memberships (starter, starter plus, premium unlimited, dedicated desk and all type of private room office)
- 6+1 Advance purchase/Non-refundable membership
Minimum purchase of 6 months, the 7th month FREE
- 12+ 2 Advance purchase/Non-refundable membership
Minimum purchase of 12 months, the 7th & the 14th month FREE
DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?
WHAT IS YOUR MEMBERSHIP MOVE-OUT POLICY?
Starter, Starter plus and Premium Unlimited Memberships can be cancelled at any time online via WSPACE app or website.
Members with Dedicated Desks are required to give (1) one-calendar month notice. Applicable for 2 months’ contract and above.
Members for Private rooms office are required to give (3) three-calendar month notice. Applicable for 3 months’ contract and above.
Members for Corporate packages are required to give (6) six-calendar month notice. Applicable for 6 months’ contract and above.
Move out forms must be submitted online via WSPACE app or website by the last business day of the month prior to vacating. Example: If a member wants to move out on July 31st, they must give notice to WSPACE on June 3Oth.
Please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of all type of WSPACEAN memberships.
Promotional packages, i.e early birds and advance purchase packages are non-refundable and required to make full payment of the terms.
Applicable for corporate packages only: When your agreement ends, you will be required to enter into a Virtual Office Agreement (Starter Plus) with us on our standard monthly price and terms at the time of your departure for the duration of two (2) months. This will enable you to keep your current telephone number and manage the transition of your incoming mail which will be kept for your collection at WSPACE.
CAN I WALK IN OR SHOULD I MAKE AN APPOINTMENT FOR A SITE INSPECTION?
WHAT'S YOUR PET POLICY?
WHAT IS THE AVERAGE SQUARE FOOTAGE OF A PRIVATE ROOM OFFICE?
WHAT IF MY COMPANY NEEDS PHONE SERVICE?
HOW DO PRINTING WORK?
CAN I ADD MAIL AND PACKAGE HANDLING?
CAN I HAVE MULTIPLE MAILING ADDRESSES FOR ONE ACCOUNT?
HOW DO CREDIT HOURS OR PROMO CODE WORK?
HOW DO I RESERVE A CONFERENCE ROOM OR WORKSPACE?
For both workspace and conference room reservations, we have a first-come, first-served policy and recommend making a reservation as early as possible to guarantee availability.
WHAT SIZE CONFERENCE ROOMS DO YOU HAVE?
WHAT IS A WORKSPACE AT OPEN OFFICE?
WHEN CAN I RESERVE A WORKSPACE OR PRIVATE ROOM OFFICE?
WHAT IF I MADE MISTAKE AND I’VE BOOKED A CONFERENCE ROOM/WORKSPACE AT THE WRONG TIMING, DATE OR MONTH? HOW DO I CHANGE IT OR CANCEL IT?
Cancellation policy for conference room:
- Less than 24 hours – 100% charge
- Less than 48 hours – 50% charge
- More than 48hours – Free of charge
You can edit or cancel your reservations, both via the WSPACE app.
I HAVE A STATER, STARTER PLUS, PREMIUM UNLIMITED MEMBERSHIP PLAN. DO I HAVE TO RESERVE A WORKSPACE BEFORE COMING INTO WORK?
CAN I BOOK A CONFERENCE ROOM/WORKSPACE/EVENT SPACE ON THE WEEKEND?
I JUST RESERVED A CONFERENCE ROOM OR EVENT LOUNGE. HOW DO I REGISTER MY GUESTS?
WHAT IS THE COMPLIMENTARY AMENITIES IN THE CONFERENCE ROOM OR EVENT LOUNGE?
CAN I REGISTER GUESTS FOR MY WORKSPACE?
For Dedicated Desk and Private Room/Corporate Office memberships, you can invite guest visit for complimentary access maximum 2 hours per day for maximum 2 persons per session at the main guest lounge only. You can purchase additional fee for day pass or hourly rate for your guest via our mobile app. In the event that you have exceeded first 2 hours and you did not purchase additional hours for your guest, a day pass rate will be automatically invoice to your account.
In order to ensure your guest, have the best possible experience, you need to check availability, we require that you register your appointment time for all your guest (non-member) via WSPACE App at least one hour (60minutes) prior arrival time.
CAN GUESTS VISIT ME IN MY PRIVATE ROOM OFFICE OR MEMBER AREA?
I'M READY TO SIGN UP! WHAT ARE MY PAYMENT OPTIONS?
IS THERE A DEPOSIT, SECURITY FEE, RESTORATION FEE OR SET UP FEE REQUIRED TO SECURE A PRIVATE ROOM/CORPORATE OFFICE PACKAGES?
There is a RM200 setup fee per desk in order to secure an office for your team. And when you decided to move out, WSPACE reserves the right to charge restoration fee at RM10 per square feet.
AM I ABLE TO TRANSFER TO ANOTHER WSPACE LOCATION?
I AM A CURRENT WSPACE MEMBER AND LOVE MY SPACE! DOES WSPACE GIVE REFERRAL REWARDS IF I SEND A FRIEND TO A WSPACE LOCATION?
MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. DOES WSPACE BUILD SPACES FOR TEAMS LARGER THAN 16 PEOPLE?
DOES WSPACE CHARGE LATE FEES?
WHAT ARE THE ADDITIONAL FEES FOR CONFERENCE ROOM, PRINTING, ETC.?
- Conference/Meeting Room : RM 100/hour to RM200/hour
- Conference/Meeting Room : RM 500/day to RM800/day
- Black & White printing (per sheet printed): RM 0.15
- Color printing (per sheet printed): RM0.60
HOW DO I UPDATE MY PAYMENT INFORMATION?
Add in payment info inside setting & Profile
Please note that for Private Room Offices and Private Corporate Offices, only the primary member has access to the Account Manager and can update payment information.
HOW CAN I REVIEW MY MONTHLY INVOICE?
Please note that for Private Room Offices, only the primary member has access to the Account Manager and can view invoices.
MY WSPACEAN MEMBERSHIP IS INACTIVE. CAN I REACTIVATE MY MEMBERSHIP?
HOW DO I CANCEL MY WSPACEAN MEMBERSHIP?
Promo packages, Early Birds, Advance Purchase/Non-Refundable rates are not refundable upon confirmation and duration of the membership may not be modified. If you cancel the membership for any reason, you will not receive any credit or refund on all the payment and deposit will be forfeited. For all private room office and corporate membership packages, WSPACE reserves the right to fully charge the balance of the months as per agreed in the advance purchase membership packages for early termination.