FREQUENTLY ASKED QUESTIONS

WHAT DOES A MEMBERSHIP AT WSPACE INCLUDE?

BUSINESS CENTRE

WSPACE Business Centre will able to offer free consultation and assist the establishment of the company by providing some IT, Digital Marketing, Human Resources, Financial and Legal advice.

 

COMMUNITY TEAM

We TAKE CARE of your front desk, phone call, comfort and cleanliness!

 

CONFERENCE ROOM CREDIT HOURS

No credit hours for all package

 

EXCLUSIVE EVENTS

Stay up to date on upcoming community events. Meet and connect with like-minded people, local and international entrepreneur, corporate companies at our weekly or monthly events.

 

FURNITURES

Dedicated Desk and Private Room Office includes desks or adjustable height desks (for signature rooms), chairs, lockable filing cabinets or build-in wall cabinets (for signature rooms).

 

HIGH SPEED INTERNET

Your office has a local area network (LAN) connections, as well as access to Wi-Fi. Private IP addresses and server storage are available at an additional cost. We aim to delivering fast, reliable high speed internet!

 

PERKS & DEALS

Temporary do not have any discount.

 

WSPACEAN NETWORK

Connect with other members through our online community. Share your thoughts, promote your services and find new clients, invite others to events, promote new job listings, search for business and service listings that can help your business grow or simply find someone to meet for happy hours. This is one of the best ways to establish a meaningful relationship with creative entrepreneurs and business leaders.

 

UTILITIES

Careless about all the bills for electrical, water and air-conditioning during business hours. Unique individual ID assigned to each member upon signing up all packages for multi-function copier/scanner/printer. Corporate Private Offices come with optional packages. Others common sharing office equipment are available, i.e. paper shredders, binding machine, office laminator and cutters.

 

OFFICE FACILITIES

  • Guest Lounge – Open lounge to serve visitors and waiting area.
  • Pantry Lounge – Open lounge for members only
  • Event Lounge – Open lounge for members only.  You can book this venue for private event or training.
  • Open Office – Workspace at common or shared office area
  • Shower Room – For members only

WHAT MEMBERSHIP PLANS DO YOU OFFER?

BUSINESS STARTER & BUSINESS PLUS MEMBERSHIP

Access to WSPACEAN Network groups, events, and services – Perfectly fitted for member who wish to connect with our community but may only need workspace for one or two days per month.

 

HOTDESK UNLIMITED

A shared workspace at all open lounges and open office. When you purchase a premium unlimited, we encourage you to reserve any available hot desk in advance each day to avoid disappointment; you can come and go as needed and use all facilities at all open lounges as well.

This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access. Credit hours do not rollover from month to month.

 

DEDICATED DESK

You can permanently reserve the desk that you prefer at open office area shared with other members. Wi-Fi on complimentary, dedicated wired LAN or dedicated line for VoIP phone will be available at an additional cost. This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access. Credit hours do not rollover from month to month.

 

PRIVATE ROOM OFFICE

A fully enclosed, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and business address with mail and package handling, 24/7 hours’ access, as well as 3 monthly credit hours for reserving small conference rooms. Credit hours do not rollover from month to month.

 

PRIVATE CORPORATE OFFICE

A large office for a team of 10 to 30persons, optional package included for 1 or 2 private manager rooms, automated QR lockable office space. Your company can add on more offices or desks as you grow. This plan includes access to WSPACEAN Network groups, events, and business address with optional private mailbox and package handling, 24/7 hours’ access. Credit hours do not rollover from month to month. Please reach our Community Manager at  +603-22806999 or email us at ConnectUs@wspace.com for more information.

WHAT ARE YOUR BUSINESS HOURS? ARE YOU ABLE TO ACCESS 24/7?

WSPACE community team will be onsite between 9AM – 6 PM local time Monday through Friday, exclude Saturdays, Sundays and public holidays. Any services provided outside the aforementioned business hours at the request of the Member shall be supplied on additional service charges liable to be paid by the Member.

For members with Hotdesk Unlimited, Dedicated Desks, or Private Room Offices, you can apply for building access card 24/7. You can purchase the building access card via our mobile app for one-time fee only. Centralized Air Conditioning provided during business hours only. Building management required at least 3 working days in advance for application additional air conditioning outside business hours via community associate.

ARE YOUR MEMBERSHIPS REALLY MONTH-TO-MONTH?

Yes! Our flexible month-to-month commitment provides you with the stability of an office along with the flexibility you need to grow your business. WSPACE also offers longer term corporate packages; Please reach our Community Manager at +603-22806999 or email us at ConnectUs@wspace.com for more information.

DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?

All membership can start any time.

WHAT IS YOUR MEMBERSHIP MOVE-OUT POLICY?

WSPACE reserves the right to levied all the deposits if member failed to submit termination notice as per requirement.

Members with Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, Hotdesk Fixed are required to give (1) one-calendar month notice. Applicable for 2 months’ contract and above.

Private Room / Corporate Office are required to give (2) one-calendar month notice. Applicable for 2 months’ contract and above.

Please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of all type of WSPACEAN memberships.

Promotional packages, i.e early birds and advance purchase packages are non-refundable and required to make full payment of the terms.

Applicable for corporate packages only:  When your agreement ends, you will be required to enter into a Virtual Office Agreement (Starter Plus) with us on our standard monthly price and terms at the time of your departure for the duration of two (2) months. This will enable you to keep your current telephone number and manage the transition of your incoming mail which will be kept for your collection at WSPACE.

CAN I WALK IN OR SHOULD I MAKE AN APPOINTMENT FOR A SITE INSPECTION?

Enquiry can walk in / call to main line +603-22806999 or email us at ConnectUs@wspace.com to schedule a tour!

WHAT'S YOUR PET POLICY?

No pets, animals or birds in the office premises.

WHAT IS THE AVERAGE SQUARE FOOTAGE OF A PRIVATE ROOM OFFICE?

Each Private Room Office is uniquely designed and size may different depends your team size per desk. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

WHAT IF MY COMPANY NEEDS PHONE SERVICE?

Phone service is only available for Hotdesk Fixed and all Private Room Offices. Unlimited domestic VoIP phone service is provided for an additional RM150+/month per user in. International calling services are available at an additional fee. If your team has VoIP phone service that you’d like to maintain, simply plug into the ports provided in your office at no additional charge.

HOW DO PRINTING WORK?

All member can access to copier/scanner/printer via WIFI connection, usage charges apply for both color and black & white prints and copies. Unique individual ID assigned to each member upon signing up all memberships packages. You required to install specific driver from WSAPCE to set the printer in laptop/pc and your files will be only printed out whenever you’ve keyed in your individual ID in the printer.

CAN I ADD MAIL AND PACKAGE HANDLING?

Mail and package handling is included for all membership plans except Starter membership plan.

CAN I HAVE MULTIPLE MAILING ADDRESSES FOR ONE ACCOUNT?

No, we are unable to support multiple mailing addresses for one account.

HOW DO I RESERVE A CONFERENCE ROOM OR WORKSPACE?

Not able to view an on-live demand reservation system with availability floor plan for all desks or private rooms office, and choose the length of your reservation. They may call to main line +603-22806999 or email us at connectus@wspace.com

Conference room and event space booking will be able to book from app.

WHAT SIZE CONFERENCE ROOMS DO YOU HAVE?

Total 3 conference rooms with varies sizes. Generally, our conference rooms accommodate teams of 8 up to maximum 18 persons.

WHAT IS A WORKSPACE AT OPEN OFFICE?

A daily workspace provides access to a designated work area in a shared open office, working side-by-side with other WSPACEAN members. You’ll have ample space to set up your laptop for the day, a power port, and Wi-Fi. You can book a dedicated desk at the open office area. In addition, you also have access to a host of amenities at the WSPACE center.

WHEN CAN I RESERVE A WORKSPACE OR PRIVATE ROOM OFFICE?

Not able to view an on-live demand reservation system with availability floor plan for all desks or private rooms office, and choose the length of your reservation. They may call to main line +603-22806999 or email us at connectus@wspace.com

WHAT IF I MADE MISTAKE AND I’VE BOOKED A CONFERENCE ROOM/WORKSPACE AT THE WRONG TIMING, DATE OR MONTH? HOW DO I CHANGE IT OR CANCEL IT?

You may edit a workspace reservation up to 24hours in advance and edit a conference room reservation up to one hour (60 minutes) before your meeting.

 

Cancellation policy for conference room:

  •         Less than 24 hours – 100% charge
  •         Less than 48 hours – 50% charge
  •         More than 48hours – Free of charge

 

You can edit or cancel your reservations, both via the WSPACE app.

I HAVE A BUSINESS STARTER, BUSINESS PLUS, HOTDESK, HOTDESK UNLIMITED MEMBERSHIP PLAN. DO I HAVE TO RESERVE A WORKSPACE BEFORE COMING INTO WORK?

Yes. To avoid disappointment and to ensure our members, have the best possible experience, we require that you reserve any available workspace at open office in advance each day or at least one hour before you plan on coming into work. You can come and go as needed and use all facilities at all open lounges as well.

 

Business Starter & Business Plus will need to take a day pass. Hotdesk Unlimited can seat at common area

CAN I BOOK A CONFERENCE ROOM/WORKSPACE/EVENT SPACE ON THE WEEKEND?

You need to make reservation at least 3 working days in advance and application air conditioning outside business hours and supplement cost per hour for air conditioning can purchase via our mobile app.

I JUST RESERVED A CONFERENCE ROOM OR EVENT LOUNGE. HOW DO I REGISTER MY GUESTS?

You need to register guests in advance via WSPACE app. In additional, you can create event, send invitation to your guest and received notification of RSVP via WSPACE app too. You may register as many guests as allotted for the particular room or upgrade event packages, including yourself.

WHAT IS THE COMPLIMENTARY AMENITIES IN THE CONFERENCE ROOM OR EVENT LOUNGE?

The number of guests as allotted for the particular conference room or event packages. Coffee and tea are not include conference room / event lounge package. WI-FI, HD LED TV screen for conference room and projector screen for event lounge are on complimentary basis.  Projector, speaker phone, LAN-wired internet at additional cost. If you need to arrange snacks or foods, please speak to our community team to assist for 3rd party food delivery.

CAN I REGISTER GUESTS FOR MY WORKSPACE?

For Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited and Hotdesk Fixed memberships, you need to purchase a day pass or hourly rate for your guest.

 

For Private Room / Corporate Office memberships, you can invite guest visit for complimentary access maximum 2 hours per day for maximum 2 persons per session at the main guest lounge only. You can purchase additional fee for day pass or hourly rate for your guest via our mobile app. In the event that you have exceeded first 2 hours and you did not purchase additional hours for your guest, a day pass rate will be automatically invoice to your account.

 

In order to ensure your guest, have the best possible experience, you need to check availability, we require that you register your appointment time for all your guest (non-member) via WSPACE App at least one hour (60minutes) prior arrival time.

CAN GUESTS VISIT ME IN MY PRIVATE ROOM OFFICE OR MEMBER AREA?

You need to purchase a day pass access for your guests and they must download WSPACE app and register themselves as one-day member via the mobile app in order to retrieve the membership card with QR code access to member area.

I'M READY TO SIGN UP! WHAT ARE MY PAYMENT OPTIONS?

All our membership packages must pay via WSPACE app using credit card. If you need help, please reach our community manager at +603-22806999 or email us at ConnectUs@wspace.com

 

Payment options:

  1. Online Transfer
  2. Cheque
  3. Credit card (in-house)
  4. PayPal (apps)

IS THERE A DEPOSIT, SECURITY FEE, RESTORATION FEE OR SET UP FEE REQUIRED TO SECURE A PRIVATE ROOM/CORPORATE OFFICE PACKAGES?

Yes, for all membership package required (2) months security deposit and (1) month rental will be charged immediately and subsequently, you allow WSPACE to auto-debit on your credit card on every 1st day of the month for the balance of the committed months until the ends of the contract fully completed.

When you decided to move out, WSPACE reserves the right to charge restoration fee at RM10 per square feet.

AM I ABLE TO TRANSFER TO ANOTHER WSPACE LOCATION?

We are expanding more WSPACE center in other location, we will keep you updated on the new location via WSPACE app – news feed or social media.

MY COMPANY HAS GROWN OUT OF ITS CURRENT SPACE. DOES WSPACE BUILD SPACES FOR TEAMS LARGER THAN 16 PEOPLE?

Yes! WSPACE offers custom built spaces for teams of 16 or more. As your team begins to grow, talk to our community manager and we’ll find the perfect space for you and private corporate office packages.

DOES WSPACE CHARGE LATE FEES?

Yes, late payment interest of 8% per month will be applied on delays in payment exceeding seven (7) days of invoiced due date. 
Failure to renew the membership via WSPACE App will inhibit the member and the employee of the company to access the office and facilities.

WHAT ARE THE ADDITIONAL FEES FOR CONFERENCE ROOM, PRINTING, ETC.?

  • Conference/Meeting Room : RM 100/hour to RM200/hour
  • Conference/Meeting Room : RM 500/day to RM800/day
  • Black & White printing (per sheet printed): RM0.50 (A4), RM1.00 (A3)
  • Color printing (per sheet printed): RM1.00 (A4), RM2.00 (A3)

HOW DO I UPDATE MY PAYMENT INFORMATION?

Please note that for Private Room Offices and Private Corporate Offices, only the primary member has access to the Account Manager and can update payment information.

HOW CAN I REVIEW MY MONTHLY INVOICE?

You can view your monthly invoices any time online via WSPACE app. Just select the “Billing” tab and you’ll be able to make the appropriate adjustments.

Please note that for Private Room Offices, only the primary member has access to the Account Manager and can view invoices.

MY WSPACEAN MEMBERSHIP IS INACTIVE. CAN I REACTIVATE MY MEMBERSHIP?

Yes, and we’d love to have you back! Please reach our community manager at +603-22806999 or email us at ConnectUs@wspace.com

HOW DO I CANCEL MY WSPACEAN MEMBERSHIP?

Members with Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, Hotdesk Fixed are required to give (1) one-calendar month notice. Private Room / Corporate Office are required to give (2) one-calendar month notice.

Please note that cancellations take effect on the last day of the current month and that there are no prorated refunds issued for cancellations for Business Starter, Business Plus, Hotdesk, Hotdesk Unlimited, Hotdesk Fixed. For all Private Room / Corporate Office packages, WSPACE reserves the right to levied the deposit if member failed to submit termination notice as per requirement.

 

Promo packages, Early Birds, Advance Purchase/Non-Refundable rates are not refundable upon confirmation and duration of the membership may not be modified. If you cancel the membership for any reason, you will not receive any credit or refund on all the payment and deposit will be forfeited. For all private room office and corporate membership packages, WSPACE reserves the right to fully charge the balance of the months as per agreed in the advance purchase membership packages for early termination.

WHEN DO I RECEIVE REFUND AFTER I CANCEL MY WSPACEAN MEMBERSHIP?

WSPACE will issue a refund for the cancelled of the membership, less a service fee. Refundable deposit will take 60 days after termination date, due to bank processing time. A cancellation of RM50 will we levied. For a cancellation to be considered, you must reach WSPACE Community Manager to request a change to your membership packages.